How refund requests are handled after an order issue.

Refunds may apply when an order does not arrive, arrives damaged, or materially differs from the product information shown during purchase.

Refund decisions depend on the order record, delivery status, and the outcome of any support review connected to that order.

Customers should sign in, review the order, and use the tracking and support routes when a refund needs to be reviewed.

Approved refunds are handled according to the payment method and account details attached to the order.